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What is usability testing ?

What is usability testing ?

Usability testing is a way to see how system is easily usable by the end users. It basically verifies the interface of website and test whether application is user friendly or not. It identifies how the customer will feel comfortable in using the software. Usability Testing not only test Look and feel it also test in how many steps customer will reach their goals

Example: Suppose there is an application in which user wants to generate Attendance Report of Employees on daily basis, and user has to follow below steps:

1) Login to Application.

2) Click on Attendance System

3) Click on Reports and select Employee Attendance Report

4) Various Employee Attendance reports will be displayed of different teams. Select particular report(say: Select Team)

5) Select the parameters which you want to display in report say:

• Date

• Shift Timings

• Employee Id

• Name

• In/Out Time

• Status (Present/Absent/leave)

6) Click on Generate Report

7) Click on Print option

In this case, application is probably unusable though its functionality is working well. If user wants to generate report on daily basis, he/she has to follow all above steps daily.

If there was feature say : Save Report as template and saved reports are easily available on homepage than user interface will be much more easier.

Usability method is best method of analyzing how well the customers are using websites. Every  tries their best to meet the expectations of the customers by doing usability testing.

Thanks

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